About Us

About us

Meru Consulting was founded in 2023 to meet the burgeoning market need for comprehensive customer experience strategies. With over two decades of industry expertise in customer experience management, our team brings a wealth of insights garnered from collaborating with diverse clientele, ranging from startups to industry leaders such as Oracle, Deltek, and BT.

Over the years, we've cultivated a reputation for excellence by orchestrating the establishment and expansion of teams across twelve countries, revitalizing struggling teams, devising innovative support strategies from scratch, and leading the charge on cross-functional customer experience initiatives.


TRUSTED ADVISORS IN CUSTOMER EXPERIENCE


At Meru Consulting, we don't just offer consultancy services – we become your trusted partners in navigating the dynamic landscape of Customer Experience.


Our mission is to cultivate collaborative relationships grounded in trust, transparency, and shared success. By delving deep into your unique challenges, objectives, and aspirations, we customize our solutions to align perfectly with your needs, empowering your journey towards CX excellence. Committed to delivering measurable results and fostering enduring partnerships, we're more than consultants – we're your steadfast allies in the pursuit of outstanding customer experiences.



Curious about the story behind the name Meru? Schedule a call with us, and we'll be delighted to share our tale with you!



Customer Support

Struggling with Support? We're Your Solution.


73% of customers prioritize issue resolution for loyalty. Stop losing customers to slow support! We slash resolution times by 20% with optimized workflows, self-service solutions, and empowered teams. Boost satisfaction by 41% like industry leaders. Schedule a free consultation and unlock peak support performance.


Schedule a free consultation to see how we can transform your customer experience.


Customer Experience

Customer Experience in Reverse? We Can Steer You Forward!


72% of customers will ditch a brand after just one bad experience. Don't let that be you! Our CX experts craft seamless journeys, optimize processes, and boost satisfaction by 20%.


Schedule your free consultation and watch your customer experience engine roar!

Customer Success

Struggling with high Churn rates?


75% churn risk lurks in poor onboarding & adoption.


Unleash explosive growth with our Customer Success Ninjas! We design personalized journeys, slay adoption roadblocks, and boost customer lifetime value by 20%. Schedule a free consultation and unlock your growth potential.


Schedule your free consultation and ignite your growth engine today!

BPO

Drowning in BPO chaos? We're your life raft!


86% of businesses struggle with BPO effectiveness.


Don't tread water! We optimize your BPO strategy, streamline processes, and boost cost savings by 15%.


Schedule your free consultation and let our experts navigate your BPO journey to success!


Our Partner Network

We love partnering with industry leaders and introducing our customers to these industry leaders.  We leverage our partner network to expand our capabilities.



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Some of our Recent Customer feedback

We have worked with some amazing brands and changed their approach to CX with amazing results



First Safety Construction

Transformation of business Processes

 "Meru CX Solutions transformed our construction business with tailored process improvements, boosting efficiency and delighting our clients in the process."

 

Gave us valuable insights into our CX

"Meru CX Solutions, came in and reviewed our customer journey mapping and provided valuable insights into how we could improve the customer touchpoints and increased our NPS in the process" 

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